Business Studies Part I
Business Studies Part II

Question Paper

1 Mark Questions

Q.1 Which of the following statements best describes the ‘Mental Revolution’?

a. It implies a change of attitude

b. The management and workers should not play the game of one-upmanship

c. Both management and workers require each other

d. Workers should be paid more wages

Q.2 Which of the following statements is false about Taylor and Fayol?

a. Fayol was a mining engineer whereas Taylor was a mechanical engineer

b. Fayol’s principles are applicable in specialized situations whereas Taylor’s principles have universal application

c. Fayol’s principles were formed through personal experience whereas Taylor’s principles were formed through experimentation

d. Fayol’s principles are applicable at the top level of management whereas Taylor’s principles are applicable at the shop floor.

Q.3 Define scientific management.

Q.4 Co-operation, Not Individualism ___________

Q.5 If an organization does not provide the right place for physical and human resources in an organization, which principle is violated? What are the consequences of it?

Q.6 Which principle says ‘one head and one plan’?

Q.7 Which technique violates the principle of ”unity of command’?

Q.8 Which principle says çompany should honor the commitment made to its employees.’?

5 Marks Case Studies

Q.9 Sanchit, after completing his entrepreneurship course from Sweden returned to India and started a coffee shop ‘Aroma Coffee Can’ in a famous mall in New Delhi. The specialty of the coffee shop was the special aroma of coffee and a wide variety of flavors to choose from. Somehow, the business was neither profitable nor popular. Sanchit was keen to find out the reason. He appointed Sandhya, an MBA from a reputed college, as a Manager to find out the causes for the same. Sandhya took feedback from the clients and found out that though they loved the special unique aroma of coffee but were not happy with the long waiting time being taken to process the order. She analyzed and found out that there were many unnecessary obstructions in between which could be eliminated. She fixed a standard time for processing the order. She also realized that there were some flavors whose demand was not enough. So, she also decided to stop the sale of such flavors. As a result within a short period Sandhya was able to attract the customers. Identify and explain any two techniques of scientific management used by Sandhya to solve the problem.

Q.10 Nutan Tiffin Box service was started in Mumbai by the Mumbai Dabbawalas. The Dabbawalas who are the soul of the entire Mumbai aim to provide prompt and efficient services by providing tasty homemade tiffin to all office goers at the right time and place. The service is uninterrupted even on the days of bad weather, political unrest and social disturbances. Recently, they have started an online booking system through their website ‘mydabbawala.com’. Owing to their tremendous popularity amongst the happy and satisfied customers and members, the Dabbawalas was invited as a guest lecturer by top business schools. The Dabbawalas operate in a group of 25-30 people along with a group leader. Each group teams up with other groups in order to deliver the tiffins on time. They are not transferred on a frequent basis as they have to remember the addresses of their customers. They follow certain rules while doing trade—no alcohol during working hours; no leaves without permission; wearing white caps and carrying ID cards during business hours. Recently, on the suggestion of a few self-motivated fellow men, the dabbawalas thought out and executed a plan of providing food left in tiffins by customers to slum children. They have instructed their customers to place a red sticker if food is left in the tiffin, to be fed to poor children later.

  1. State any one principle of management given by Fayol and one characteristic of management mentioned in the above case.
  2. Give any two values which the Dabbawalas want to communicate to society.