Business Studies Part I
Business Studies Part II

Question paper

1 Marks questions

Q1 Define ‘Organising’

Q2 Differentiate between ‘formal’ and ‘informal’ organisation on the basis of ‘origin’

Q3 Give the meaning of ‘supervision’ as an element of directing

Q4 Differentiate between ‘formal’ and ‘informal’ organisation on the basis of ‘flow of communication’. 

Q5 What is meant by span of management? 

5 marks case studies

Q6 Ramdas, aged 49 is working in an aviation company. He is the senior most employee in his division. He is even senior to the division manager, Kanaputti. Ramdas is considered one of the most committed, capable and hard-working employees. As a result of his abilities and seniority, he generally received the work assignments of his choice. Although there was no formal designation of various „special’ projects assigned to Ramdas, he handled them as a matter of routine. A problem developed when an able and intelligent person Nagarjuna, aged 33, was appointed by Kanaputti. Nagarjun’s previous three years’ experience in the closely related work, made it possible for him to catch on to the routine work of his new job more rapidly than was customary for a new employee. On several occasions, Kanaputti noticed the tension developing between the two employees. However, he didn’t want to get involved in their personal issues as long as the work was completed effectively and efficiently by them. One day, the tension between them reached the boiling point and Ramdas complained to

Kanaputti stating that his duties were being largely taken over by Nagarjun. Kanaputti issued the order stating the clear allocation of the jobs and related duties between the two. He further clarified the working relationship between them by specifying who was to report to whom. This helped in reducing the workload, enhancing productivity and removing ambiguity

  1. Identify and state the step of organizing process which has not been carried out properly and contributed to this problem.
  2. State the two steps of the organizing process which have been taken by Kanaputti to respond to the complaint of Ramdas.
  3. Also state two points of importance of organizing as reflected in the above case.

Q7 “Shan Spices Ltd.” are the manufacturer of different food specific spices like Rajma Masala, Choley Masala, Aaloo Paratha Masala etc. Mr. Raghav, the owner of the company has created different departments for purchase, production, marketing, finance and human resource. There are thirty employees working in the organisation. Planning is of paramount importance to the company as Mr. Raghav believes that effective planning leads to achievement of organisational objectives. So in order to make employees focus on objectives, he issued instructions that during working hours only official matters will be discussed. He made certain rules and code of conduct for the employees to follow, according to which employees are not allowed to visit and talk to the employees of other departments except for official work. He emphasised on work performance which resulted in smooth functioning of the organisation.

  1. Identify and state the type of organisation mentioned in the above paragraph.
  2. State one feature of the concept identified in part (a) as mentioned in the above para.
  3. What was the purpose behind the formulation of rules for the employees that restricted their personal communication with the employees of other departments?
  4. State two values violated by Mr. Raghav.