Q1 Hina Sweets is a renowned name for quality sweets since 1935. Harsh the owner of Hina Sweets was worried as the sales had declined during the last three months. When he enquired from the Sales Manager, the Sales Manager reported that there were some complaints about the quality of sweets. Therefore Harsh ordered for sample checking of sweets.
Identify the step taken by Harsh that is related to one of the functions of management.
Answer: Measurement of actual performance is the step in controlling process being described.
Q2 Planning is looking ahead and controlling is looking back comment.
Answer: Planning and controlling are inseparable Planning is the primary function of every organisation it is the thinking process. which means looking ahead or making plans that how desired goal IS achieved in future thus It is called a formed look’”g function on the other hand controlling IS a systematic function which measures the actual performance with the planned performance. It compared and analysed the whole process of an organisation and take correcting actions. Thus, it is a backward looking function but the statement “Planning is looking ahead and controlling is looking back” IS partially correct because it should be understood that planning is glided by past experiences and the corrective action initiated by control function which alms to Improve future performance Thus. planning and controlling are both backward looking as well as a forward looking functions.
Q3 An effort to control everything may end up in controlling nothing’. Explain.
Answer: It’s a well known fact that “Jack of all master of none when we start controlling everything It results In control mq nothing because It is not possible at one time to control various activities as this process may neither be economical nor easy Control thus focus on KRAs (Key Result Areas). It means Instead of controlling all activities, control where the critical points goes wrong and by which organisation suffers Thus, KRAs are set as critical points and one should be aware that he has to control what.
Q4 Management Information System MIS IS a computer based Information system that provides information and support for effective managerial decision-making A decision maker requires up-to-date accurate and timely information. MIS provides the required information to the managers by systematically processing a massive data generated In an organisation Thus, MIS IS an important communication tool for managers.
Q5 If anything goes wrong with the performance of key activities, the entire organisation suffers. Therefore, the organisation should focus on them.’ Explain the statement
Answer: The given statement refers to the importance of ‘Critical Point Control’ in order to ensure effective performance of key activities in an organisation.
Critical Point Control: It may not be either economical nor easy to monitor each and every activity in the organisation.
Q6 A company was manufacturing LED bulbs which were in great demand. It was found that the target of producing 300 bulbs a day was not met by the employees. On analysis, it was found that the workers were not at fault. Due to electricity failure and shortage of workers, the company was not able to achieve the set targets and alternative arrangements were needed.
To meet the increased demand, the company assessed that approximately 88 additional workers were required out of which 8 would work as heads of different departments and 10 would work as subordinates under each head. The required qualifications and job specifications were also enlisted. It was also decided that necessary relaxations should be given to encourage women, people from backward and rural areas and people with special abilities to assume responsible positions in the organisations. All efforts were made to match the ability of the applicants with the nature of work.
Q7 Raghav started a take away eating joint in a nearby market. His business was doing well. He ensured that the food was properly cooked, a standard taste was maintained, packing of food was done effectively and the orders were executed on time. But unfortunately he met with an accident and was advised three months bed rest. In his absence, his cousin Rohit took charge of his business. When he resumed his work after three months, he realised that his clientele had dropped. The people were not happy with the services as the quality of food had deteriorated and the delivery time for orders had increased considerably. All this was happening because most of his previous staff had left as Rohit used to adopt a very strict and authoritative approach towards them.
In context of the above case: